Hospitality.....
Ultimately, hospitality is your competitive edge. Don’t confuse that with providing good service — you can give good service and still have people leave feeling un-cared for.
True hospitality doesn’t come from what you DO, it is a result of how you ARE. This creates a training dilemma. How do you help people learn to BE different? For that matter, how do YOU learn to be different?
The truth is that you don’t learn it as much as you allow it to blossom from the inside. It is a wonderfully natural — and totally painless — process of seeing life from a different direction. A Place of Hospitality is designed to help you move in that direction … and help you stay in that place once you have found it.
“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Donald A. Adams
It all starts with…….you!
Avoiding franchise remorse...
Much like the picture attached, ask yourself, what makes you feel good. The best feeling in the world, is knowing you made the right decision and having no remorse in it.
At Joey’s Franchise Group, we believe in making our Franchise Partners feel good by ensuring they feel happy about their decision to choose one of our Franchise concepts.
Evidence of support tends to nurture trust and builds group resilience. It is typically sought by people in three primary forms:
• Consistent Leadership Behavior
• Regular Feedback
• Adequate Resources
Without sufficient or appropriate forms of support, individuals and the groups they belong to, tend to fuel their own anxiety and stress. This is counterproductive which in turn hampers trust and performance of all kinds.
In business almost any action we take is dependent on support of others, and approval either before or after the fact. In contrast to criticism and complaint, expressions of approval and support do have long shelf-lives.
Our support system of our Franchise Partners is integral to their and our success. It allows them to feel great about their decision.
Rob Hilditch, VP of Business Development
Joey’s Franchise Group – Great Canadian Franchises
Why you need a partner...a franchise partner.
The statistics are overwhelming. Couples live longer than
single people. One study reported that the mortality rate for
single men aged between 30 and 59 is two and a half times higher
than those who are married. Though some of the theories point to
quality of life and earning potential, the most compelling reason
is deeper than that. As social animals, we function better and cope
with stress more easily when we’re in a trusting relationship.
After a hard day, for example, there is someone at home to talk to
– to air your thoughts. Whether running errands, keeping the
household going or raising a family, on so many levels, the best
marriages are like a partnership. And in business…the best
partner- ships are like a marriage. We often spend more time with
people at work than we do with our own families, so some of the
same dynamics should exist at work as at home. Many entrepreneurs
say of their companies, “it’s like a family,” it’s only fitting
then that the family should have two parents. We all know the
increased stress and pressure that single-parent households face.
Whether a formal relationship or not, the best business partners
also have strong emotional bonds. This is the person with whom you
can close the door and share doubt and expose your vulnerability.
This is the person with whom you can bounce ideas and figure out
the best way to “raise the kids.” But more than anything, partners
keep each other going. Being an entrepreneur can be a lonely
affair.
Unlike working in a company, the person at the top doesn’t
have peers. Whether a formal equity partnership, a senior employee
or a right-hand-man or woman, a franchisor-franchisee, every
entrepreneur needs a partner…a business husband or wife. Every
entrepreneur needs someone they trust and who trusts them. And if
for no other reason, having a partner you love working with will
just help you live longer.
Ambition in Franchising
What’s the story behind the franchise?
What drove the concept to become what it is?
Who is at the healm and what is that person like?
Strong, established franchise systems, have great stories behind them. They have leaders who built the system from their passion for the product and the ambition to make their dreams a reality. The key word here, is ambition. That ambition drove the franchise system in its infancy and will still be driving the franchise company today.
“Make no little plans: they have no magic to stir men’s blood.” These words were uttered by Daniel Burnham, the Chicago architect whose vision recreated the city after the great fire of 1871. The result of his ambition is an extraordinary American city that still has the magic to stir men’s blood. Ambition is sometimes seen as a negative these days, but without it we would stagnate. You need a culture that supports big steps and powerful beliefs. You can see these qualities in cities that have transformed themselves. Cities are the most visible examples of successful and failed cultures. Bilbao and Barcelona did so and became the envy of the world and prime tourist destinations. Pittsburgh reinvented itself when the steel industry withered. But Detroit wasn’t able to do the same when the auto industry took a dive.
At Joey’s Franchise Group, our leaders, have that ambition and passion. We have a great story of adversity to dig the trenches and crawl out with success. Our culture is founded on Passion, Urgency and Excellence. Our Founder, Joe Klassen and his partners, literally used their blood, sweat and tears to grow the Joey’s brand into a success. Then use that foundation to create and maintain multiple franchises and supporting companies. We have become a truly vertically integrated company allowing for success of our franchise partners at every level with every concept!
– Joey’s Restaurants,
– Joey’s Urban,
– MVP Modern Barbers,
– Homes & Land Magazine, and,
– many other support companies
Rob Hilditch, VP of Business Development
Joey’s Franchise Group
Franchisee or Franchise Partner?
Joey’s exceeds expectations in our dining rooms and in our Home Office but our Partners are the reason we are here and they are of the utmost importance to us. This is how Joey’s Urban operates, with our Franchise Partners at top of mind.
Joey’s Urban is an innovative twist on Fish & Chips shops of days past. A contemporary urban atmosphere awaits trend setting diners with a menu that invigorates your senses; Flavourful Poutines with Hand Cut fries, Globally Inspired Street Taco’s and our famous hand battered Joey’s Fish.
At Joey’s we believe in building a business through great foundations. Our development team is with our Partners right from the beginning, building the first relationship in our franchise family. Opening a new business is stressful and difficult, so our team works hand in hand on site selection, lease negotiation and construction to help you feel comfortable at every step.
by Rob Hilditch, a.k.a. Joey Franchise
Why people buy franchises? Maybe...
We love Seth Godin....
The answer to, "is that the best you can do..."
is always no.
A better question is, "what resource would enable you to do even better?"
When the cost of the resource (time, people, money, freedom, boundary easing) is worth the benefit, then sure, go for it. If you can't make it better, hire someone who can.
Posted by Seth Godin on January 22, 2014
Franchises and Profit
Every franchise partner or potential franchise partner inevitably asks "How much money can I make?". Pointed and valid question, but its not always easy for Franchisors to answer.
The truth is; profitability is dependent on your overall ability to manage and control variable costs, the location and traffic patterns, market trends and the effects of the local economy, as well as many other items outside the franchisor’s control.
So what can the franchisor control to help you be as profitable as possible?
- Location Services; location selection, lease negotiations; a good franchisor learns and understands the market. They help negotiate the best rate - best landlord improvement allowance to help you get up and running
- Training; a good training program is integral to your success and your understanding of the business. Franchisors can't teach acumen, but they can teach all aspects of their business from top to bottom. Ensure the franchise you choose has a multi-level training program outlining financial, operational and marketing protocols.
- Furniture and Fixtures; pick a franchisor that negotiates the best price for you! not them! Franchisors make money off of selling you everything you need. That's the business, but choose a franchisor who has a fair mark-up, one that has been diligent in selecting the materials for build-out, equipment package, the contractor, Architectural and Mechanical and Electrical engineers. A good franchisor has developed a system that has all of these relationships in place and utilizes those relationships to their advantage. Ask your franchisor about architectural costs, more often than not, they are not required....
- Branding; this one goes without saying.......but just because you buy a recognized name, doesn't mean you'll be making money. A franchisor's brand is one thing, but as mentioned above, find a franchisor who cares about you and your ability to make and maintain a profit. We've seen plenty of brands rise and fall because they haven't made it about you, but them.
- distribution; or cost of goods sold. inherently, franchises have a product to be sold. Ask yourself where this product comes from, what makes it unique to other suppliers, most of the time, its cost. Your franchisor should have tremendous buying power on these products and pass it along to keep you competitive
Rob Hilditch, VP of Business Development, Joey's Franchise Group
Joey's Restaurants | MVP Modern Barbers | Homes & Land Magazine
1-800-661-2123
Passion in Franchising
"Working hard for something we don't care about is called stress; working hard for something we love is called passion.", Simon Sinek.
At Joey's Franchise Group, we take PRIDE in our system.....
P - passion is,
R - required
I - in
D - delivering
E - Excellence
Joey's Franchise Group Partnership Program
Did you know that our Franchise Group owns several Canadian based franchise concepts. Our diversity in franchising builds our network across several vocations and industries. This gives us tremendous acumen on franchise systems and enables us to find the perfect franchise just for you.
We have systems with investment levels as low as $75,000 up to $500,000. Check our systems out individually here;
Www.joeys.ca , two restaurants to choose from. A full service Joey's Restaurant or our fast casual concept, Joey's Urban.
Www.mvpmodernbarbers.com, a hip modern salon for men. No fluffy pillows here!
Www.hlcc.ca, Homes and Land Magazine Canada, a printing, distribution and advertising franchise for Canadian Real Estate
"Our Franchise Partners are the reason for it!",
Call Rob Hilditch, VP of Business Development - Joey's Franchise Group
800-661-2123